Bill Elton
Director, Sales and Customer Service
With an MA in Organizational Leadership from Cabrini College and a BS in Business Management from West Chester University of Pennsylvania, Bill Elton is recognized for his ability to lead customer-facing teams that deliver exceptional levels of service while improving company performance. Prior to his current leadership role, Bill guided Novipax’s customer service team that significantly improved order accuracy, case-fill rates, on-time deliveries and overall customer satisfaction rates. Before joining Novipax in 2016, Bill was a Branch Manager responsible for a team of 12 supervisors and 500 field personnel at a regional industrial services company. As a Line Manager with Verizon Telecom, Bill orchestrated numerous equipment upgrade projects that achieved stated budget and timeline objectives.